Thursday, June 03, 2004
Let's just hire monkeys...
We've had some storms in the Dallas area the last two nights that have knocked down some trees and put some trees in the streets. However, there has been no big hail, nothing major that has the Weather Channel putting people on planes to Dallas. One of the services the storm supposedly affected was my Comcast cable internet service. I call at 11 pm last night and get a really nice guy on the phone. He doesn't fix my problem or tell me when it might be fixed, but he was nice and did some troubleshooting with me. I appreciated that. Then, I called about 30 minutes ago to see what was happening. That's when I ran into a dude that caused me to just finish a letter to their corporate office. The following is a snipet from that letter:
me: i'm having connection issues. i get on, i get kicked off. i get on, visit one page i get kicked off.
smart ass: you in dallas?
me: yeah, i'm in dallas
smart ass: well, you and the other half-million people in dallas are having problems. you're having storms right now.
me: dude, it's sunny and 85 right now. i'm outside in my shorts, drinking iced tea and trying to surf the net on my wireless. i don't know where you are, but you're either in a different dallas than me or just don't know what you're talking about.
smart ass: did you have storms last night?
me: yeah, but they weren't like the 1903 galveston hurricane, man.
smart ass: and you're going to have them again tonight.
me: well, what does that have to do with my service being out right now?
smart ass: that means power is out. we have every truck out doing repairs and there will be more damage tonight because there are more storms headed your way.
me: i didn't realize i called the weather channel. i thought i called comcast to get an update on when this problem might be fixed. it's a major hassle.
smart ass: we aren't even beginning to guess. it's not like we can invent trucks and put them on the street.
me: listen, dude, you're sitting in some call center lecturing me on what my weather is like when i'm freaking sitting outside in that weather and then telling me you're not sure when i can get something i'm paying for. that's a shitty answer and your shitty attitude just got me transferred to your supervisor to report it. thank you.
after talking with the supervisor things are really cleared up. that apology she gave me really helped. and that inconvenience they're sorry they caused me makes up for the day i've lost…smart ass: you in dallas?
me: yeah, i'm in dallas
smart ass: well, you and the other half-million people in dallas are having problems. you're having storms right now.
me: dude, it's sunny and 85 right now. i'm outside in my shorts, drinking iced tea and trying to surf the net on my wireless. i don't know where you are, but you're either in a different dallas than me or just don't know what you're talking about.
smart ass: did you have storms last night?
me: yeah, but they weren't like the 1903 galveston hurricane, man.
smart ass: and you're going to have them again tonight.
me: well, what does that have to do with my service being out right now?
smart ass: that means power is out. we have every truck out doing repairs and there will be more damage tonight because there are more storms headed your way.
me: i didn't realize i called the weather channel. i thought i called comcast to get an update on when this problem might be fixed. it's a major hassle.
smart ass: we aren't even beginning to guess. it's not like we can invent trucks and put them on the street.
me: listen, dude, you're sitting in some call center lecturing me on what my weather is like when i'm freaking sitting outside in that weather and then telling me you're not sure when i can get something i'm paying for. that's a shitty answer and your shitty attitude just got me transferred to your supervisor to report it. thank you.
lady: i am sorry about your experience. the agent is having a long day with heavier than normal call volume.
me: sweetheart, a tough day is busting your ass on top of a roof all day in the texas heat. that dude was not having a tough day. he was just being an asshole.
lady: i'm sorry you feel that way.
me: look, i just want the service back as soon as possible just like everyone else. i'm frustrated about it and i expected to get some help with my issue like i did last night when i called and got in contact with a very nice representative who walked me through a myriad of possibilities. i didn't need some jerk treating my like i had just farted in church.
lady: i understand.
me: no you don't or assholes wouldn't be on the phones taking customer service calls. you need to take a hard look inside at your operation. goodbye.
me: sweetheart, a tough day is busting your ass on top of a roof all day in the texas heat. that dude was not having a tough day. he was just being an asshole.
lady: i'm sorry you feel that way.
me: look, i just want the service back as soon as possible just like everyone else. i'm frustrated about it and i expected to get some help with my issue like i did last night when i called and got in contact with a very nice representative who walked me through a myriad of possibilities. i didn't need some jerk treating my like i had just farted in church.
lady: i understand.
me: no you don't or assholes wouldn't be on the phones taking customer service calls. you need to take a hard look inside at your operation. goodbye.
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